We have gone to an online scheduled pick up only. After you get your invoice, at the top of your invoice screen, you will see a scheduler for pick up. Select a time, and then be there during that time. If you don't schedule, you won't be able to pick up. THIS GOES FOR ALL BUYERS - - SORRY NO EXCEPTIONS, NONE. IF YOU FAIL TO SCHEDULE A TIME DURING THE TIME LISTED, THERE WILL BE A $15 RESCHEDULE FEE - Our system will not allow random scheduling / days. It must be on the day scheduled. So please don't be mad at us if you pay $1 for an item and then don't show up and have to pay $15 to get your item. Please show up during our load out times. If you show up with out appointment, you will be required to get on your cell phone, and schedule next available time, it may be 2-3 hours later, so please do it before you get there. 4 Levels of Product Factory Sealed: New in box, never used, original product, in original box. We stand behind the listing as described. Being “new”, we have not checked for function / internal damage. You may inspect/test before you leave. No refunds after leaving pick up location, contact manager right away. Appears New:Item appears to be in new condition, not used. They may, or may not be in the original box. They should work as expected. We inspect for the following: Does not appear to have been pre-owned Item is complete enough to run / work as needed Box may be damaged, however, internal contents are functional You may test your item before you leave, if it does not work, you may return it for full refund BEFORE you leave the pick up location. No refunds after you leave. Open box: Open Box represents several conditions, such as incomplete, pre-owned, new but not verified for condition, untested, could be fully functioning, or DOA, we have not tested. Please use inspection time to preview and test before you bid. Open Box items may not be returned, sold as is. We highly suggest you preview open box items during our preview hours. Call if you have questions. Damaged: These items have known damage. We will do our best to describe / picture the damage. We don’t test for functionality. These could be items never used / owned, such as a grill that had shipping damage to the lid, but never put together or used. Could be scratch and dent, or could be totally broken. We encourage you to preview damaged items during our preview hours. Call if you have questions Damaged items can not be returned, sold as is. Any unmarked items will be considered “open box or damaged