Thank you for your interest in Tyler Grace Auctions TX- We appreciate your support of a family owned-veteran owned business-we service the DFW area and are here to help whether you are a buyer or a seller! RULE #1 YOU CATCH MORE FLIES WITH HONEY THAN VINEGAR-THE SAME GOES FOR TGA GUESTS AND EMPLOYEES-WE ARE A SMALL FAMILY OWNED BUSINESS-IF YOU NEED SOMETHING PLEASE TRY HONEY-VINEGAR IS NOT TOLERATED........ AUCTION HOUSE LOCATION FOR WEEKLY SHOWROOM AUCTIONS: 15166 MARSH LANE ADDISON TX HAVE QUESTIONS? -CALL US AT 469-828-1548 OR EMAIL US AT TYLERGRACEAUCTIONS@GMAIL.COM 1. PREVIEWS AVAILABLE: A. ITEMS LOCATED AT OUR AUCTION HOUSE ARE AVAILABLE FOR PREVIEW ON MONDAY, TUESDAY, WEDNESDAY OR THURSDAY FROM 10AM TO 5PM WE DO CLOSE FROM 12 TO 1 FOR LUNCH. PREVIEWS ARE NOT AVAILABLE FRIDAY SATURDAY AND SUNDAY AS WE COLLECT INVOICES ON FRIDAY TO PREPARE FOR BUYER PICKUP DAYS ON SATURDAY AND SUNDAY-PREVIEWS ARE ALSO NOT AVAILABLE ON SATURDAY SUNDAY AS WE ARE BUSY WITH BUYER PICKUPS B. LOTS OF FRAGILE ITEMS AND NARROW PATHS PLEASE DO NOT BRING SMALL CHILDREN OR ANY ANIMALS WITH YOU-ANYTHING BROKEN YOU WILL BE REQUIRED TO PAY FOR 2. ALL ITEMS ARE AS IS WHERE IS- A. PREVIEWS NOT REQUIRED BUT ARE STRONGLY ENCOURAGED AS ALL ITEMS ARE "AS-IS" WITH NO WARRANTIES EXPRESSED OR IMPLIED. WE TRY TO THE BEST OF OUR ABILITY TO TAKE CLEAR CONCISE PICTURES BUT WE ARE HUMAN AND SOMETIMES WE OVERLOOK A CHIP OR A CRACK B. ITEMS PLACED IN BOX LOTS MAY BE BROKEN PLEASE CONSIDER THAT POSSIBILITY PRIOR TO BIDDING ON THOSE ITEMS. 3. HAVE THINGS YOU WANT TO CONSIGN WITH US???? A. REMEMBER QUALITY CONSIGNMENTS ARE ALWAYS WELCOME B. DROP OFF 25% COMMISSION OR IF YOU NEED A PICKUP WE COLLECT 35% COMMISSION C. IF YOU NEED A PICKUP BUT ARE UNABLE TO PACK YOUR ITEMS AND NEED YOUR ITEMS BOXED UP FOR YOU-WE CHARGE 45% TO BOX AND TRANSFER YOUR ITEMS TO OUR AUCTION HOUSE. D. HOWEVER IF YOU HAVE A WHOLE ESTATE THAT YOU DONT WANT TO PACK-UP AND MOVE TO AUCTION? WE CAN COME TO YOU AND SELL YOUR ITEMS THROUGH AN ONLINE ONLY PLATFORM-LIMITING ACCESS TO THE PUBLIC AND PROVIDING A SAFER AND MORE SECURE SALE-THIS IS A GREAT OPTION FOR THOSE IN A GATED COMMUNITY OR AN HOA THAT DOES NOT ALLOW SALES OPEN TO THE PUBLIC- PLEASE SEND PICS OF WHAT YOU WOULD LIKE TO DROP OFF BEFORE BRINGING ITEMS -CONISGNMENT ITEMS SUBJECT TO APPROVAL BY THE AUCTIONEER NEED HELP MOVING? IF YOU ARE BIDDING ON ITEMS THAT MAY REQUIRE A MOVER CONTACT CHIPS TRANSPORT SERVICE FOR A SPEEDY AND REASONABLE QUOTE-TEXT PICS OF ITEMS YOU WANT DELIVERED AND THE ADDRESS YOU NEED THEM TAKEN TO 214-923-0499 STANDARD PRICING FOR DELIVERY FROM TYLER GRACE AND WITHIN 20 MILES IS 15% OF INVOICE COST WITH A $50 MINIMUM CHARGE-ADDITIONAL SERVICES INCLUDING DISASSEMBLY, ASSEMBLY, PACKING, STAIRS, OVERSIZED ITEMS AND EXTRA MILEAGE MAY APPLY-SUBJECT TO AVAILABILITY-BEST TO SCHEDULE PRIOR TO AUCTION CLOSE-THIS COMPANY DOES NOT WORK FOR TGA AND MAY NEED ADVANCE NOTICE PICKUP LOCATIONS: -Please be aware of pickup location-we have many online only sales that are located at a residence and not at our Addison location. -Auction titles help to tell where items are located, usually weekly auctions are at the auction house however items that have a city name in the title are located in a home, these are usually one day pickups so please be aware of location and times prior to bidding. PAYMENT: -WE RESERVE THE RIGHT TO CHARGE BACKUP BIDDERS FOR ITEMS IF THE ORIGINAL BUYER HAS NOT PAID THEIR INVOICE -IF PROVIDED AN INVALID CREDIT CARD-REPEAT OFFENDERS WILL BE BANNED FROM FUTURE AUCTIONS. BACKUP BIDDERS MAY BE CHARGED FOR ITEMS WITHOUT NOTICE PLEASE BE AWARE OF THIS POSSIBILITY WHEN BIDDING -IF YOU CHANGE YOUR CREDIT CARD ON FILE AFTER REGISTERING TO BID HIBID DOES NOT PROVIDE US WITH YOUR NEW CARD INFORMATION-PLEASE CALL US PRIOR TO AUCTION CLOSING TO LET US KNOW ABOUT NEW CREDIT CARDS-IF ONLY A PARTIAL PAYMENT CAN BE CHARGED-ITEMS MAY BE REMOVED THAT EXCEED THE AMOUNT WE WERE ABLE TO CHARGE YOUR CARD -WE DO NOT ACCEPT CASH-MAKE SURE PAYMENT IS CORRECT IN THE SYSTEM PRIOR TO BIDDING -A $10 INCONVENIENCE FEE WILL BE ADDED TO UNPAID INVOICES IF CREDIT CARD DECLINES ON INITIAL CHARGE. INVOICES ARE SENT OUT AND ADDRESSES ARE RELEASED USUALLY IMMEDIATELY AFTER AUCTION IS COMPLETE-HOWEVER ANY DECLINED PAYMENTS CAUSE THIS PROCESS TO TAKE LONGER-CAUSING US TO HAVE TO PAY OVERTIME TO STAFF THAT ARE WAITING TO CLOCKOUT ONCE PAYMENTS ARE DONE. COME PREPARED TO PICKUP: -PLEASE BRING YOUR OWN HELP TO LOAD LARGE ITEMS (TOOLS, DOLLY, BLANKETS) -BRING BAGS, BOXES OR PACKING-WE MAY NOT ALWAYS HAVE THESE AVAILABLE -MAKE SURE YOU ARE AWARE OF THE POSSIBILITY OF STAIRS OR NEED FOR A LADDER WE TRY TO PUT UPSTAIRS ITEMS IN THE DESCRIPTION -MAKE SURE YOU ARE AWARE OF CORRECT PICKUP ADDRESS AND DAYS PRIOR TO BIDDING, -IF ITEMS ARE NOT PICKED UP BY SPECIFIED PICKUP DAY THOSE ITEMS BECOME PROPERTY OF TYLER GRACE AUCTIONS-NO REFUNDS PROVIDED-BY BIDDING YOU ARE AGREEING TO ALL OF THE TERMS STATED IN OUR TERMS AND CONDITIONS. -IF BIDDING ON A "LOT" OF ITEMS BUYER MUST TAKE ALL ITEMS AND REMOVE FROM PROPERTY REGARDLESS OF THEIR DESIRE OR LACK THERE OF FOR "ALL" THE ITEMS IN THE LOT-OUR GOAL IS TO LEAVE THE HOME EMPTY FOR OUR HOMEOWNER-IF ITEMS ARE LEFT AND IT IS NOT APPROVED BY THE STAFF-WE MAY DECLINE BIDS FOR FUTURE AUCTIONS-PLEASE HELP US-HELP YOU-AND OUR HOMEOWNER! A $100 FEE WILL BE CHARGED TO THE CARD ON FILE AS A DISPOSAL FEE IF ITEMS ARE LEFT BEHIND-IF PROPERTY IS DAMAGED WHEN MOVING ITEMS OUT OF A LOCATION THE CARD ON FILE MAY BE CHARGED TO PAY FOR THE DAMAGES-THIS MAY BE DONE WITHOUT NOTICE! FOLLOW THE RULES: -ALL ITEMS ARE AS IS WHERE IS WITHOUT WARRANTY EXPRESSED OR IMPLIED AND ALL SALES ARE FINAL-MOST ITEMS ARE USED UNLESS STATED THAT THEY ARE "NEW" -ANY DAMAGES THAT OCCUR DUE TO CARELESSNESS WHILE YOU ARE PICKING UP YOUR ITEMS WILL BE CHARGED VIA CREDIT CARD OF FILE FOR COST OF ITEM OR DAMAGED PROPERTY -STATEMENTS MADE THE DAY OF THE SALE SUPERSEDE ALL PRINTED MATERIAL SHIPPING: -IF YOU NEED SHIPPING PLEASE NOTIFY US WITHIN 24 HOURS AFTER THE AUCTION CLOSING TIME, -SHIPPING AVAILABLE $5 HANDLING FEE + COST OF POSTAGE -SMALL ITEMS SHIPPED BY USPS THROUGHOUT THE U.S. VIA FLAT RATE BOXES -LARGER ITEMS/FRAGILE ITEMS MAY NEED TO BE SHIPPED VIA UPS PLEASE CONTACT THEM FOR SHIPPING INSTRUCTIONS. -WE DO NOT SHIP OUT OF THE U.S.A -OUT OF COUNTRY BIDDERS WILL NEED TO MAKE ARRANGEMENTS/PROVIDE USA MAILING ADDRESS -ITEMS SHIPPED TO ADDRESS ON FILE ONLY-TO PREVENT AGAINST THEFT/FRAUD -IF ITEMS ARE PACKAGED AND PREPARED FOR SHIPPING AND CREDIT CARD ON FILE DECLINES, THERE WILL BE AN ADDITIONAL $10 HANDLING FEE FOR THE INCONVENIENCE. -OUR SHIPPING MANAGER COMES IN ONCE A WEEK TO DO SHIPPING BUT IF SHE HAS TO MAKE ANOTHER TRIP OUT TO TRY TO CHARGE A DECLINED CARD IT ADVERSELY AFFECTS OUR SHIPPING PROCESS. SHIPPING IS USALLY DONE BY FRIDAY IF NOT SOONER, ONCE SHIPPED OUR SYSTEM WILL GENERATE AN AUTOMATIC EMAIL TO YOU WITH YOUR TRACKING INFORMATION. -IF YOUR ITEMS REQUIRE THE ATTENTION OF UPS OR FEDEX AND ARE NOT SOMETHING WE ARE WILLING TO SHIP THEN THOSE ITEMS MUST BE PICKED UP BY UPS OR FEDEX BY TUESDAY AFTER AUCTION IS OVER OTHERWISE WE WILL CONSIDER THEM FORFEITED AND THEY WILL BE RELISTED-WE CANNOT HOLD ITEMS -INSURANCE IS REQUIRED ON ALL PACKAGES PRIORITY MAIL COVERS UP TO $50 NON-PAYMENT: -PLEASE NOTE WE WORK WITH A 3RD PARTY DEBT RECOVERY COMPANY -UNPAID ITEMS WILL BE SENT TO OUR COLLECTIONS DEPARTMENT. -UNPAID ITEMS MAY BE PAID FOR BY US CHARGING PREVIOUSLY REGISTERED WITH CREDIT CARDS FROM BIDDING IN PRIOR AUCTIONS-BIDDING IS A CONTRACT AND IT IS ENFORCED! PLEASE MIND YOUR MANNERS: -WE RESERVE THE RIGHT TO REFUSE SERVICE FOR ANY REASON-BE POLITE- -RUDE PEOPLE WILL NOT BE TOLERATED-BE A DECENT HUMAN BEING AND WE WILL RECIPROCATE -STATEMENTS MADE THE DAY OF THE SALE SUPERSEDE ALL PRINTED MATERIAL -AUCTION STAFF MAY BID ON ITEMS, SELLER OR SELLERS AGENT MAY ALSO BID -PLEASE BE CAREFUL WHEN LOADING-WE ARE NOT RESPONSIBLE FOR ACCIDENTS THAT MAY OCCUR ON OR OFF OF OUR PROPERTY -IF YOU ARE UNCERTAIN ABOUT WHEN AND WHERE-PLEASE ASK BEFORE BIDDING ANY ABANDONED PROPERTY LEFT BEHIND MAY BE CHARGED UP TO $100 FOR DISPOSAL FEE EVERYTHING IN YOUR LOT NEEDS TO GO HOME WITH YOU, PLEASE DO NOT LEAVE ITEMS IN THE PARKING LOT. THERE IS NO NEED TO RESPOND TO THIS EMAIL WITH A PICKUP TIME-THERE IS ALSO NO NEED TO CALL OR EMAIL TO SETUP A TIME TO COME PICKUP YOUR ITEMS-YOUR ITEMS WILL BE READY WHEN YOU ARRIVE AND YOU MAY COME ANY TIME BETWEEN 10AM AND 5PM SATURDAY and SUNDAY HOWEVER WE DO CLOSE FROM 12 TO 1 FOR LUNCH IF YOU WOULD LIKE SHIPPING PLEASE LET US KNOW ASAP-IF YOU BUY FROM SATURDAYS COIN AUCTION WE CAN COMBINE SHIPPING-IF YOU BID ON THE COIN AUCTION AND WIN ITEMS WE WILL WAIVE THE HANDLING FEE-SHIPPING REQUESTS MUST BE MADE BY SUNDAY-AFTER SUNDAY ITEMS ARE CONSIDERED FORFEITED AND WILL BE RESOLD WITHOUT REFUND-IF SHIPPING IS REQUESTED AND AN ITEM IS DAMAGED DURING SHIPMENT THAT WILL BE FOR THE CUSTOMER TO DEAL WITH THE POST OFFICE ON FOR INSURANCE CLAIMS-BY REQUESTING SHIPPING YOU RELEASE TYLER GRACE FROM ANY AND ALL LIABILITY AS WE PAY THE CONSIGNORS-THEREFORE NO REFUNDS ARE NOT POSSIBLE-WE TRY TO BE AS SAFE AS POSSIBLE WITH SHIPPING BUT IF ITS SOMETHING INSURANCE DOES NOT COVER THEN YOU AGREE TO RELEASE TYLER GRACE FROM ANY ALL CLAIMS/MONIES OWED. IF YOU REQUIRE SHIPPING PLEASE RESPOND TO THIS EMAIL WITH YOUR SHIPPING REQUEST WITHIN 24 HOURS-IF SHIPPING IS REQUESTED AND YOUR CREDIT CARD DECLINES YOU WILL BE CHARGED A $10 PER DAY INCONVENIENCE FEE FOR EACH DECLINED TRANSACTION-IF WE DO NOT RECEIVE PAYMENT FOR SHIPPING WITHIN 24 HOURS OF ATTEMPTING TO PROCESS PAYMENT WE WILL CONSIDER YOUR ITEMS FORFEITED AND ANY MONIES PAID WILL BE LOST. PLEASE KNOW IF YOU HAVE FURNITURE YOU NEED TO BRING HELP TO LOAD-IF YOU PURCHASED FRAGILE ITEMS PLEASE MAKE SURE YOU BRING YOUR OWN BOXES AND WRAPPING-WE WILL BRING YOUR ITEMS OUT TO YOUR CAR BUT IT IS UP TO YOU TO MAKE SURE YOU RECEIVED EVERYTHING ON YOUR INVOICE AND TO PACK THEM PROPERLY. THANK YOU FOR SUPPORTING TYLER GRACE AUCTIONS! WE HOPE YOU ENJOYED THIS AUCTION AND PLEASE KNOW THERE ARE AUCTIONS FOR NEXT WEEK ALREADY READY TO BID-MORE LOTS WILL BE ADDED SOON! WWW.TYLERGRACEAUCTIONS.HIBID.COM SINCERELY, AMANDA & ZOEY IF YOU DONT PICKUP YOUR ITEMS YOU RISK BEING BANNED FROM FUTURE BIDDING SINCERELY, TYLER GRACE AUCTIONS LLC 15166 Marsh Lane ADDISON TX 75001 WWW.TYLERGRACEAUCTIONS.HIBID.COM 469-828-1548 ZOEY BUFFORD TDLR17641

FINAL PU IS WED,THU, FRI, SAT 10-5 CLOSED 12-1 +++NOTE ON SHIPPING+++++ IN OUR TERMS AND CONDITIONS WE SAY WE WONT SHIP ITEMS LARGER THAN WHAT WILL FIT IN A FLAT RATE BOX AS IT SITS WE ARE HAVING PEOPLE BUY SAY A 3RD OF AN AUCTION AND ASKING AFTER THE FACT TO BE SHIPPED IT IS CAUSING A CASCADING EFFECT ON THE AMOUNT OF SHIPPING WE HAVE. IM GOING TO ASK IF YOU ARE LOCAL UNLESS I REQUIRE IT AS A SHIP ONLY AUCTION TO COME PICKUP YOUR ITEMS. IF IT IS SMALLER AND IT WILL FIT IN FLAT RATE BOXES THEN MY CURRENT HANDLING FEE IS $5 FLAT PLUS SHIPPING IF YOU NEED SHIPPING ABOVE AND BEYOND FLAT RATE SHIPPING. WE WILL STILL OFFER TO DO IT, BUT IT WILL BE 1 OF 2 THINGS, YOU ALLOW PAKMAIL TO PICKUP WHICH WE WILL HAVE THEM COME TO THE AUCTION HOUSE 1 DAY A WEEK TO PICKUP AND THAT IS SOMETHING THAT IS HANDLED BETEEN YOU AND THEM AFTER THE FACT, WE ARE ABSOLVED FROM ANY DAMAGE ETC THAT MAY OCCUR AS AN EFFECT FROM DEALING WITH THEM AND ANY LOSSES OR INSURANCE CLAIMS THAT ARE HANDLED BETWEEN YOU AND THEM. WE WILL STILL DO IT IF YOU DO NOT WISH TO DO SO. HOWEVER IT WILL BE ON OUR OWN DUE TIME AS WE WILL PROCESS THE FLAT RATE ITEMS AND SHIP ONLY AUCTIONS FIRST, THIS COULD DELAY IT WEEKS. WE ARE SHIPPING AND SELLING SO MUCH THAT WE SIMPLY NEED A BIGGER SPACE TO ACCOMMODATE THE VAST AMOUNT. WE NEED TWO SHIPPING PEOPLE FULL TIME AND A LARGER SHIPPING AREA, BUT OUR LEASE IS NOT UP FOR A FEW YEARS. ****APPROVED LATE PICKUP**** SOME PEOPLE ARE JUST ASSUMING WE CAN DO APPROVED LATE PICKUPS ALL THE TIME AND INDEFINITELY. WE CANT WE HAVE SOME PEOPLE ASKING TO COME LATER AND LEAVING IT FOR WEEKS AND MONTHS, IT COMPOUNDS AND WE HAVE TO MOVE IT OVER AND OVER, IT BECOMES AHRD TO SET UP THE FLOOR, AND IF SOMETHING IS MISSING WE GET AN UNHAPPY CUSTOMER EVEN THOUGH WERE TRYING TO ACCOMMODATE. SO IM GOING TO OFFER 2 POSSIBILITIES.... 1. IF IT IS AT THE AUCTION HOUSE. YOU CAN REQUEST AN APPROVED LATE PICKUP YOU MUST DO IT BY NOON SUNDAY THROUGH EMIL AT TYLERGRACEAUCTIONS@GMAIL.COM, BECAUSE I HAVE SOMEONE THAT COMES IN SUNDAY AFTERNOONS TO START FIGURINE OUT IF ITEMS ARE SHIPPING, ALPU, FORFEIT, RELIST ETC. YOU WILL HAVE TO END OF DAY TUESDAY TO MAKE ARRANGEMENTS FOR PICKUP, IF THE ITEM IS SMALL ENOUGH TO FIT IN FLAT RATE BOXES, YOU CAN REQUEST TO HAVE IT SHIPPED IF YOU DONT MAKE IT BY END OF DAY TUESDAY. BUT YOU NEED TO HAVE THAT REQUEST IN BEFORE END OF DAY TUESDAY TO THE SAME EMAIL. WEDNESDAY MORNING ITEMS WILL BE MOVED TO THE SHIPPING DEPT. IF YOU DONT THE ITEMS IS FORFEIT. LARGER ITEMS WILL AUTOMATICALLY BE FORFEIT AS WE NEED THEM OFF THE FLOOR TO SET UP THE NEXT AUCTION, WE ARE VERY MUCH HURTING ON SPACE. 2. IN HOME ALPU WE WILL ONLY BE ABLE TO BRING BACK SMALLER ITEMS THT FIT IN A FLAT RATE BOX. NOT FURNITURE OR ADDITIONAL LARGE LOTS. WE HAVE LIMITED SPACE IN THESE VEHICLES AND MOSTLY IT IS FILLED W SHIPPING WHICH TAKES PRIORITY. BUT IN THE EVENT YOU NEED ONE YOU CAN ASK THE NUMBER THAT IS ON THE INSTRUCTIONS FOR PICKUP AT THAT PARTICULAR SALE, THAT NEEDS TO BE DONE IMMEDIATELY AS SOON AS YOU KNOW YOU CANT PICKUP THE LONGER YOU WAIT THE LESS LIKELY THEY WILL HAVE ROOM TO KNOW. BUT THE PROCEDURE WOULD BE THE SAME, TO ASK FOR ALPU W SHIPPING POSSIBILITY OR W FORFEIT (SOME OF YOU WONT WANT TO PAY THE SHIPPING ON AN ITEM AND I GET IT) APPROVED LATE PICKUPS ARE NOT TO BE USED AS A WEEKLY TYPE PICKUP AUCTION THIS IS A ONCE IN A WHILE THING. FOR THOSE THAT TRULY NEED IT. AND AT ALL TIMES...IF AN ITEM IS BROKE DURING TRANSPORT WE ARE NOT LIABLE, THAT IS A FREE COURTESY TO YOU AND WE DONT MIND HELPING BUT WE ALSO DON'T WANT TO BE RESPONSIBLE FOR AN ITEM THAT WSN'T PICKED UP IN A NORMAL MANNER. IF THIS IS AN IN HOME ESTATE AUCTION: THIS MEANS A FEW THINGS THAT ARE DIFFERENT THAN OUR REGULAR WEEKLY ESTATE AUCTIONS AT THE WAREHOUSE. SUCH AS. THIS IS AN ACTUAL HOME: THIS MEANS WE WERE HIRED TO EMPTY THE HOME. SO WHEN A LOT SAYS ENTIRE CONTENTS OF THIS OR THAT, IT MEANS YOU ARE BIDDING ON IT AGREEING TO TAKE THE ENTIRE THING, THE GOOD WITH THE BAD. IT DOES NOT MEAN THAT YOU CAN LEAVE PART OF IT THERE, OR PUT IT IN THE CLIENTS TRASH, ETC. SOMETIMES THESE FOLKS ARE TURNING KEYS OVER TO THE NEW HOMEOWNERS THE VERY NEXT DAY. AND VERY NEARLY ALWAYS WE LOSE ACCESS TO IT AT THE END OF THAT PICKUP DAY STATED. WHICH LEADS ME TO PICKUP DAYS. IF YOU CLICK ON THE READ AUCTION DETAILS TAB IT ALWAYS SAYS THE PICKUP DAYS. AND ALMOST ALWAYS I WILL STATE THE PICKUP DAY HERE IN THE DESCRIPTION. THESE ITEMS AREN'T AVAILABLE FOR LATE PICK UPS NOR BRINGING THEM BACK TO THE WAREHOUSE FOR LATE PICKUPS. WE WOULD LOVE TO, BUT WE NEED YOU TO BE ABLE TO PICKUP DURING THE TIMES STATED. WHICH LEADS ME TO SHIPPING AND WAIT TIMES. WE ARE HAPPY TO BRING BACK SMALL THINGS FOR SHIPPING (NOT LATE PICKUP) I.E. COINS, JEWELRY, VERY SMALL ITEMS THAT CAN BE EASILY BE SHIPPED. IF YOU NEED BIGGER ITEMS TAKEN CARE OF ON THE BOTTOM OF EVERY INVOICE IS THE NUMBER OF A MOVER AND IF HE CAN'T HELP YOU, HE CAN PROBABLY GET YOU THE HELP YOU NEED FROM SOMEONE ELSE. WE WANT TO MINIMIZE WAIT TIMES THE BEST WE CAN... WHICH LEADS ME TO THAT...WE SAY WE WILL BRING SOME ITEMS OUT TO YOUR CAR, THAT IS NOT TRUE FOR EVERY CASE. WE WILL NOT BRING FURNITURE OUT, WE MAY ASK YOU TO COME IN IF IT IS A LARGE LOT OF ITEMS. I.E. ENTIRE CONTENTS OF CLOSET, SHELVES, TOOLS, ETC. WE ARE GOING TO TRY AND DELEGATE RESPONSIBILITIES TO THE RIGHT PEOPLE, IF ONE PERSON IS QUICKER TO GET THEM OUT FOR A LAMP RATHER THAN TAKING AN HOUR TO BRING YOU THE ENTIRE CONTENTS OF A ROOM THEN THATS WHAT WERE GOING TO DO. WE KNOW SOME HAVE HAD TO WAIT ON BUSY SALES AND COVID SUCKS, IT'S JUST WRETCHED FOR EVERYONE. SO WE APOLOGIZE GREATLY FOR ANY INCONVENIENCE BUT WE'RE TRYING EVERYTHING WE CAN TO MINIMIZE THE IMPACT. AND WITH THAT SAID, WE GET PEOPLE EVERY WEEK MADDER THAN HELL AT US FOR NOT HAVING WRAPPING....THERE'S NO FEASIBLE WAY WE COULD BRING AND EFFECTIVELY ANTICIPATE ENOUGH WRAPPING OR THE DESIRED PACKING FOR ANYONE AND EVERYONE FOR AN ENTIRE HOUSE AND IN THE TERMS AND CONDITIONS IT STATES FOR YOU TO BRING YOUR OWN HELP TO MOVE FURNITURE AND WRAPPING. PLEASE DON'T TAKE IT OUT ON MY GIRLS FOR NOT HAVING SOMETHING OR MOVING FURNITURE FOR YOU WHEN YOU AGREED TO MY TERMS AND CONDITIONS. (IF WE HAVE SOME THAT THE HOMEOWNER LEFT AROUND WE ARE MORE THAN HAPPY TO GIVE IT YOU IF ITS THERE, BUT BRING WHAT YOU NEED FOR THE PURCHASES YOU BOUGHT) FROM NOW ON WHEN YOU ANYONE DOES I AM GOING TO POINT THEM TO THIS PARAGRAPH. WHICH LEADS ME TO MY NEXT POINT. IF YOU ARE MEAN TOWARDS MY GIRLS IT WILL BE THE LAST TIME. THEY ARE KILLING THEMSELVES TO TRY AND DO GOOD AND RIGHT BY ALL INVOLVED AND IT'S PRETTY IMPRESSIVE THAT THEY CAN EMPTY A HOUSE IN A DAY. I'LL DEFEND THEM TO THE DEATH. HOWEVER IF I MAKE A MISTAKE WHICH IS POSSIBLE, BRING IT TO THEIR ATTENTION POINT OUT THE MISTAKE. THEY'LL POINT IT OUT TO ME AND IF I DID THEN I WILL FESS UP TO IT. I AM THOROUGHLY HUMAN AND THE OLDER I GET THE MORE I REALIZE IT. BUT REMEMBER WE DON'T TEST ITEMS, SO BID WHERE YOU FEEL COMFORTABLE KNOWING THAT THESE AUCTIONS ARE IN A LOT OF WAYS LIKE STORAGE AUCTIONS, THERE'S NO TELLING WHAT YOU MAY SEE OR NOT SEE. BUT IF YOU SIGN THE INVOICE, THAT'S THE END OF IT. DON'T EVEN BOTHER BRINGING IT TO OUR ATTENTION LATER ON. IF YOU WANT TO TAKE YOUR ITEMS AND NOT SIGN, ILL BLOCK AN BAN YOU, BECAUSE AT THAT POINT THAT'S JUST BEING PETTY. AND I WORK TOO HARD AND TOO LONG TO DEAL W PETTINESS. I FIGURE ON AVERAGE I WORK ANYWHERE BETWEEN 80-100 HOURS A WEEK. IF YOU WANNA BE A KAREN DO IT SOMEWHERE ELSE. IF YOU ARE SWEET TO US WE WILL BE SWEET TO YOU AND ADORE YOU AND CHERISH YOU LIKE YOU SHOULD BE. AND THAT LEADS ME TO MY LAST AND FINAL HOUSEKEEPING ISSUE..... PAYMENT: I REQUIRE A GOOD CREDIT CARD ON FILE IN HIBID TO CHARGE THE NIGHT OF. THE ONLY WAY TO GET THE ADDRESS IS TO RECEIVE IT THROUGH A PAID INVOICE (WHICH IS SENT OUT AFTER AUCTION ENDS). ONCE YOU REGISTER FOR AN AUCTION, THE CREIDT CARD CAN NOT BE CHANGED DURING THAT PERIOD (IT IS A HIBID FRAUD PREVENTION THING), IF YOU DO IT WILL UPDATE FOR THE NEXT AUCTION YOU REGISTER FOR BUT NOT THE CURRENT. IF YOU KNOW YOU HAVE AN ISSUE CONTACT ME TYLERGRACEAUCTIONS@GMAIL.COM (OR TYLERGRACEAUCTIONEER@GMAIL.COM I AM THE ONLY ONE THAT HAS ACCESS TO THE AUCTIONEER EMAIL IF YOU FEEL MORE COMFORTABLE) BUT I NEED THE CARD INFO THE NIGHT OF TO CLOSE IT OUT. FOR INSTANCE, A HOUSE CLOSES ON A FRIDAY, PICKUP IS ON A SATURDAY, AND WE OPEN AT 9 THE NEXT DAY AT THE OFFICE...PICKUP STARTS AT 10, WE DON'T HAVE TIME TO CHASE PEOPLE DOWN FOR PAYMENTS. SO WHERE IT SOUNDS RUDE AND HARD NOSED, WE HAVE TO KNOW THE AUCTION IS FUNDED AND THAT THE CONTENTS WILL BE EMPTIED THAT NEXT DAY. SO I WILL BE GETTING STRICTER WITH GOING TO THE BACK UP BIDDERS, BUT I WONT ALLOW YOU TO BID IF I HAVE TO GO TO A BACK UP BIDDER, IT'S A WASTE OFEVERYONES TIME INVOLVED TO DO SO. SIGNING FOR ITEMS. WHEN SIGNING YOUR INVOICE THIS IS THE TIME TO MENTION IF YOU ARE MISSING ANYTHING, AN ITEM IS SIGNIFICANTLY DIFFERENT THAN DESCRIBED. FOR INSTANCE I SAY SOENTHING IS WORKING AND IT IS NOT, SOMETHING IIS BLUE ITS BLACK, WHATEVER. IF THE PICTURE IS CORRECT AND THE TITLE IS WRONG, THE PICTURE STANDS. IF I ACCIDENTALLY ACCOMPANIED A PICTURE FROM ANOTHER LOT ITS OBVIOUSLY GOING TO BE WHAT THE INTENTION OF THE LISTING IS FOR. FOR EXAMPLE I LIST A LAVA LAMP, BUT THE NEXT LOT IS A TV AND I ACCIDENTALLY CAUGHT A PICTURE OF THE TV W A LAVA LAMP...YOU'RE BIDDING ON THE LAVA LAMP AND THEREFORE THE TV WONT BE INCLUDED. IN ALL CASES THE AUCTIONEER HAS FINAL SAY AND DECISION IN DISPUTE SETTLEMENTS. BUT IF YOU LEAVE THE PREMISES AND YOU LATER FIND AN ITEMS IS WAY NOT DESCRIBED CORRECTLY OR YOU ARE MISSING SOMETHING... I WON'T EVEN ENGAGE BECAUSE WE LOSE OUR ABILITY TO KNOW THE CHAIN OF CUSTODY OF THOSE ITEMS AFTER THEY LEAVE OUR PREMISES. BUT WILL DO OUR ABSOLUTE BEST TO HANDLE IT WHILE WE HAVE IT THERE!!! WITH ALL OF THAT SAID, MOST OF YALL HAVE BEEN WITH US FOR YEARS AND WE LOVE YOU DEARLY....MORE THAN WORDS CAN EXPRESS. WE'RE JUST TRYING TO MAKE THINGS GO SMOOTHLY. I INSTITUTED A LITTLE BIT DIFFERENT OF A PICKUP PROCESS AT THE AUCTION HOUSE THIS LAST WEEKEND AND IT WORKED GREAT, IM GOING TO SEE IF IT KEEPS WORKING THEN FILTER IT TO THE HOUSE SALES AND MAYBE WE CAN CUT DOWN THE WAIT TIMES!