4 Levels of Product Factory Sealed: New in box, never used, original product, in original box. We stand behind the listing as described. Because we strive to inspect all items, if we open a box and the contents appear factory sealed, we will label it as such. Being “new”, we have not checked for function/internal damage. You may inspect/test before you leave; otherwise, there is a 48-hour return policy. Appears New:Item appears to be in new condition, not used. They may, or may not be in the original box. They should work as expected. We inspect for the following: Does not appear to have been pre-owned Box may be damaged, however, MAJOR components/pieces are intact and functional. We cannot guarantee all screws/bolts are in the box, but we will do our best to note if we don’t see them. Hardware such as screws and bolts are generally available online or at a hardware store. You may test your item before you leave, if it does not work, you may return it for full refund; otherwise, there is a 48-hour return policy. Open box: Open Box represents several conditions, such as incomplete, pre-owned, new but not verified for condition, untested, could be fully functioning, or DOA, we have not tested. As always, we will continue to do our best to describe what we see! Please use inspection time to preview and test before you bid. Open Box items may not be returned; they are solid as-is. We highly suggest you preview open box items during our preview hours. Call if you have questions. Damaged: These items have known damage. We will do our best to describe / picture the damage. We don’t test for functionality. These could be items never used / owned, such as a grill that had shipping damage to the lid, but never put together or used. Could be scratch and dent, or could be totally broken. We encourage you to preview damaged items during our preview hours. Call if you have questions Damaged items can not be returned; they are sold as is. Partial or Incomplete: These items represent merchandise that is shipped in multiple boxes. For example, a bed may ship in 3 separate boxes. Box 1 may contain the headboard, box 2 may contain the side rails, and box 3 may contain the footboard and slats. In order for the bed to have all its parts and be complete, it needs all three boxes. Sometimes we only receive Box 1, or maybe only Box 3, or even Box 1 & 3; when this happens, we will categorize the item as Partial or Incomplete. If we know how many boxes it takes to complete the item, we will also put Box ___ of ___. In this example, it will look like: Partial: Box 1 of 2. Additionally, under “Additional Details” we will categorize the condition of the contents in that box. Partial or Incomplete cannot be returned; they are sold as is.

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